Even Virgin media business bend over backwards for you. This follows on from an appointment made for last week. Anot. We would like to show you a description here but the site won’t allow us. Two days later broadband and TV worked again ( sort of). To be clear, this part-block is only in place for customers who haven't got an appointment in place. My hub is upstairs, my landline, 3 phone network starts downstairs. Networking and WiFi. Have been through all the processes. on 10-02-2023 10:41. Virgin Media will charge you £10. I was due to be installed today and the engineer has not turned up. Community. Options. Check the condition of your phones. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. This is not fine, this is not normal and Virgin needs to fix this. QuickStart, set up and connections. Explain what you need done - if an engineer visit is offered accept that. But if the socket is there and you have the router, it should be straight forward to set up yourself. We would like to show you a description here but the site won’t allow us. Unlike BT and Sky, Virgin Media runs on its own cable network. . We had internet problems over the weekend. Previously with NTL, Virgin Net, Cabletel, Cable Online. Networking and WiFi. I understand that your concern is with regards to the installation of Virgin Media. I took the day off work especially as well. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. Chris. Just wait here a day or two for a VM Mod to pick this up and arrange with you. Engineer came yesterday to - 5316582. After the usual resets etc the system recommended an engineer visit which it booked for 1. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. 1 ACCEPTED SOLUTION. . If there isn't, there will be two steps. Learn more. Options. It’s happened to a few people. As said, you will pay nothing until VM's service is installed and operational. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. I would recommend keeping the conversation to one channel so as not to confuse things. TV. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. V6. Plusnet charges £49. . The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. They told me an engineer would visit. It could be a local noise ingress problem and they are checking all users on the same street box. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). VM engineer no-show, Billing team refuse to compensate. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. On the day of activation, connect your new router to the master phone socket. 2. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. I called again and was told an engineer was needed but the first available. . 10-09-2020 22:04. You can also view this in the My VM app . On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Options. Just to update the thread, the engineer visit has been booked in. 99 for a new landline, but it’s free if you already have one. Three recently had a 30-day 4G unlimited package for ~£20. I've not been given any update or have a clue with what happens next. Do feel free to utilise our Forums again in the future, if you need any further assistance. I placed an installation order on November 28th and went through the direct debit setup and installation date selection. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. I've not been given any update or have a clue with what happens next. on 05-01-2023 15:51. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Some kind of appointments will not be able to be changed due to the type of appointment they are for. Using your remote control Select Help & Settings on the Home screen. 06-11-2019 9:40. You’ll then be able to use your same old phone to make. 08-02-2023 01:51 PM. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. I told him that I wanted to connect my PC to my Virgin router via ethernet. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. FYI that I do not work for NOW, just a NOW customer trying to help. You can be confident that we will do everything we can to ensure that it is put right. That is the date you start the compensation clock from. . Went on to murder two women. If that matches with the tech visit today, then today is when you start counting from at £5. That's what I go by anyway. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Engineer didn't turn up. No, should bi in an omnibus. I called Virgin as soon as I noticed the issue and. Cable installation. Browse Virgin Media Virgin Media. Automatic compensation under Ofcom rules is £9. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). We would like to show you a description here but the site won’t allow us. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. Account - Cable. . 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Looks like lots of other people had the same problem. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . wait here and VM should sort something. Engineer No show. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Restart your equipment. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. We would like to show you a description here but the site won’t allow us. All its engineers are on our doorstep. Hi @LadyEmma2023 👋. tvtimes Posts: 9,276. £25 standard fee for the work. Non-fault callouts such as this are a £25 fee. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . With this I've created an internet monitoring script to detect when my PC losses internet connectivity. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Speed. 2: Seeker. However after getting off the phone with her. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. DTully. I quickly turned it down because I did not want to take such a significant pay cut. The box itself crashes daily and is unable to access. We would like to show you a description here but the site won’t allow us. No contact. The text asked me to reply CHANGE if I - 5338447. QuickStart, set up and connections. I was told that the engineer will visit between 8AM-1PM. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. also modem has reset itself a couple of times . Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. It ended with an engineer visit and repair. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. 00 for a broken. Switched to Sky and they've been fine. Engineer no show and no contact. No one ever calls back. He didnt even bother trying, just wanted to go home. Joining in. on 13-09-2022 15:44. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Here’s how much we’ll credit you for the following service issues: £9. Virgin do not supply consumer services over the Openreach network. 95 setup cost depending on the package. I've booked a technician for you to come out and have a look into the issue with landline. Engineer booked for 1 to 6pm to put line in as only cable here as we had Virgin. 5 Mbps. Plusnet charges £49. Check or update your contact details, and then click Next. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. Hi all im trying to cancel an engineer appointment which was made by an engineer last week. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. All you have to do is call 151 confirm your name and address and tell them that. I will pop you over a private message - as I need to confirm some details. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. I was skeptical about the cables coming from the box. Speed. Options. These are the telephone numbers for Virgin priority complaints line 01256752000. Email. . Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Select My Account then click on order tracking. an English call centre. No texts have arrived, I did check on my third attempt that they had my mobile number correct. 18/10/07 - 13:56 #4. Gaming Support. When I tried to call customer services they were useless. There will be a £25 charge for this. 00 for a broken appointment when they didn't show up. Options. Apparently, they claim this is not a Virgin Media issue. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. 04 per day from the initially agreed installation date until the service went live. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. A VM person will respond in a day or two. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. Free interview details posted anonymously by Virgin Media interview candidates. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been informed wasn't completed) was not done and was given a timetable of 4 to 5. There may also be a £9. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. TV on the go. Forum Member. He told me that I would have to enter my PCs IP address on my. there is no live chat. Virgin Media will charge you £10. A repull of the cable will be at the discretion of the technician. But I’ve chosen Now Broadband for my tenancy. I was sent landline adapter for the switch over date. Mark as. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 0 Kudos. . When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. Thanks for your first post and welcome to our Community. It wasn't a very good service anyway - expensive and poor quality compared to other providers. in the mean time. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. jpeg1. . Engineer no show. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. He also denied virgin use Kier. Tudor. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. I thought you couldn't have a 360 and a V6 running on the same account at the same time. - remove the ethernet cable from. Thanks for coming back to via private message to confirm your information. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Up to speed 159 Views Message 2 of 3 Flag for a moderator. Engineer was supposed to be installing broadband at my mom's between 1 and 6pm but never turned up, what can she do and does she have a - 5196313 - 2Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Jowa21. TV. on 15-12-2022 21:36. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi, I had an engineer scheduled to come out 25th March but they did not turn up (see attached). Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. This would tally with it not showing up in the app. on 11-02-2023 16:42. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. I am waiting for the engineer to also calibrate signal levels as the last engineer replaced the cable from my house to the main cab to a thinker RJ11 from a. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Our internet now seems fine and I want to cancel the visit, but. Looking at the service hers it is not showing active. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 3 Virgin Media Field Service Engineer interview questions and 3 interview reviews. Not a big issue but as my daughter had some online exams planned and had revision to do. I have called the helpline who has passed me back to the first link so I am going around in a loop. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Cannot find details of visit in my account but. 10-09-2022 17:45 - edited 10-09-2022 17:47. QuickStart, set up and connections. Here are some check points to make sure your phones are in good working order. If it's just a usual fault engineer then you should be able to change this online as long as it's not after 4pm the day before the appointment. Then, simply click Cancel next to your appointment details on. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. QAM on Upstream should all be 64. Hi @mac51 thanks for your reply. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. Switched to Sky and they've been fine. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Downstream power should be between -6 and +10, Upstream power between 34 and 51. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 83 per day if we don’t install your services on the promised day until installation’s completed. When you place your order, we'll let you know. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. Forum Team. There was a colonel in the Canadian Air Force who did shit like this completely undetected. Average salaries for Virgin Media Software Engineer: $116,902. Please look out for the purple envelope in the top right of your screen. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. Manage Your Account. Phone line change over. Still no option to book an Engineer. on 28-11-2022 20:27. Next door but one had his full installation. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Click the lower link (Share Live Graph) then click generate. The salary starts at $101,613 per year and goes up to $188,289 per year for the. 15 if we don’t turn up on the promised day of an. 3 weeks ago. I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. . I do not work for VM. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. My Virgin Media. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. on 19-10-2022 12:48. TV on the go. 10-09-2022 17:45 - edited 10-09-2022 17:47. Joining in. We would like to show you a description here but the site won’t allow us. Options. Options. Choose the best spot for your wifi hub. I trie. When I try to make an account online, it says 'opps we've run into a problem'. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. 22. Turned hub to modem mode and attached a router. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. Options. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. If you'd like to cancel an upcoming installation appointment, please contact us. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. £29. Poor Internet since installation. Test your wireless connection. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. Go to solution. 33 a day and you’ve been paid £830. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Forum Member. An engineer visited my home today to move router and tivo box. on 25-08-2023 00:41. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. It's now been 6 weeks of waiting. To order an adapter, simply click Ready to switch in the. . Needless to say, the service was still out 24 hrs later. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. My account; My bills; My apps; Upgrades; Service status;. Click Reschedule. matt. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In the whole time, no one showed up with not a single email or text message of explanation why. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Restart your equipment. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. Prior to this an appointment was made by Nige. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Please can you book an engineer asap my account no is 1050746005Go to our service status page. Stream from Virgin Media. Virgin TV 360. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. on 28-10-2022 23:02. I am going to send you a private message. I also want to cancel an engineer appointment scehduled for this Wednesday. Plusnet Menu Broadband Fibre broadband & phone. matt. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Re: Engineer appointment is too far. on 24-01-2022 21:07. Total Loss of Service. . Automatic compensation under Ofcom rules is £9. We thought ee would get it resolved. We would like to show you a description here but the site won’t allow us. The subsequent investigation into Williams. Choose Settings. Also tried reconnecting the landline back in to the. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We’ve just moved into our house and it already had a Virgin media connection. tvtimes Posts: 9,276. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. Hi I hope you can help. If there is no record there is no proof and he can not send an engineer. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. How to restart your equipment properly. 03-12-2022 22:36 - edited 03-12-2022 22:36. Then he had to ring up Virgin three times to try and. Scroll down to “Network” and press the “OK” button. Sorry to hear about your missed smart meter appointment. Openreach engineer has twice failed to turn up - considering cancelling my contract. If Openreach records show that you have a socket. 3. When I switch it on, it is stuck on 'starting up'. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Go to our service status page. lovett wrote: ». To view this please sign in to My Virgin Media here: My VM. Sign out .